Much like Numina, my experience with CD Baby has been quite positive. I will
admit that things have been slow recently due to their site upgrade. It took
them a couple of weeks to respond to an e-mail of mine (which I sent
repeatedly every few days). I think they are getting things slowly
back-on-track...
All the best,
Steve

www.myspace.com/stephenaustinrose

----- Original Message -----
From: "Johan" <antioxidant@gloc...>
To: <ambient@hype...>
Sent: Sunday, September 06, 2009 4:23 PM
Subject: (amb) CD Baby breakdown?


> Hi ambient list
>
> A few months ago I asked for recommendations and opinions on digital
> distributors for small artists, and the overwhelming collective
> recommendation was for CD Baby.
>
> Well, I just wanted to give my experiences and warn everyone from working
> with them at the moment. It started very well, they answered all my
> questions promptly, but after I paid the $55 they have only e-mailed me
> once (telling that they would start to sell the album in 1-2 weeks - and
> that was about two months ago), otherwise they have ignored all 5-10
> emails I have sent them (only sending autoreplies back) and when I phoned
> them I never got through their endless queue, I couldn't wait forever
> since it was an international call. So here I am, the album has leaked and
> has already been released in other territories by other labels, I'm losing
> a lot of sales in the territories I had planned to sell it through CD Baby
> and I seem to also have lost $55.
>
> The autoreplies say that they are busy reconstructing their web site, but
> it's still a very bad way to not answer e-mails or calls for two months,
> when they have written that they send the music to the stores immediately
> after receiving it and all necessary information (which they have had
> since June in this case). If you have these kinds of problems then you
> should write something about it on your web site, not continue to
> encourage people to sign up with you and pay you money.
>
> What are other people's experiences of working with CD Baby during the
> latest months? Have you been able to get material released, and have you
> got paid royalties?
>
> Can anyone recommend some other digital distributor for small artists?
>
> Cheers,
> Johan.
>