I've been using CD Baby for more then 10 years (I was one of their
original customers) and I've always had very proffessional and very
fast communications with them.  I wonder about your emails.  I've
NEVER gotten any sort of auto-reply from them.  I'd stay on them.
They're usually good at delivering.  Regarding digital stuff, that's a
weird thing.  I'm not sure how their system works but I have CDs that
seem to turn up everywhere and some that I have a hard time getting
into the outlets that I want to get them into, but digital is weird
because they submit stuff to sites but then it's on the sites to get
the stuff up.  Like once something is submitted to iTunes, it's up to
iTunes to get it up and for us small time people, well let's just say
we don't get the priority treatment with iTunes ;)

sp


On Sun, Sep 6, 2009 at 5:24 PM, Steve Rose<srose@vide...> wrote:
> Much like Numina, my experience with CD Baby has been quite positive. I will
> admit that things have been slow recently due to their site upgrade. It took
> them a couple of weeks to respond to an e-mail of mine (which I sent
> repeatedly every few days). I think they are getting things slowly
> back-on-track...
> All the best,
> Steve
>
> www.myspace.com/stephenaustinrose
>
> ----- Original Message ----- From: "Johan" <antioxidant@gloc...>
> To: <ambient@hype...>
> Sent: Sunday, September 06, 2009 4:23 PM
> Subject: (amb) CD Baby breakdown?
>
>
>> Hi ambient list
>>
>> A few months ago I asked for recommendations and opinions on digital
>> distributors for small artists, and the overwhelming collective
>> recommendation was for CD Baby.
>>
>> Well, I just wanted to give my experiences and warn everyone from working
>> with them at the moment. It started very well, they answered all my
>> questions promptly, but after I paid the $55 they have only e-mailed me once
>> (telling that they would start to sell the album in 1-2 weeks - and that was
>> about two months ago), otherwise they have ignored all 5-10 emails I have
>> sent them (only sending autoreplies back) and when I phoned them I never got
>> through their endless queue, I couldn't wait forever since it was an
>> international call. So here I am, the album has leaked and has already been
>> released in other territories by other labels, I'm losing a lot of sales in
>> the territories I had planned to sell it through CD Baby and I seem to also
>> have lost $55.
>>
>> The autoreplies say that they are busy reconstructing their web site, but
>> it's still a very bad way to not answer e-mails or calls for two months,
>> when they have written that they send the music to the stores immediately
>> after receiving it and all necessary information (which they have had since
>> June in this case). If you have these kinds of problems then you should
>> write something about it on your web site, not continue to encourage people
>> to sign up with you and pay you money.
>>
>> What are other people's experiences of working with CD Baby during the
>> latest months? Have you been able to get material released, and have you got
>> paid royalties?
>>
>> Can anyone recommend some other digital distributor for small artists?
>>
>> Cheers,
>> Johan.
>>
>
>



--
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Stephen Philips
Dark Duck Records
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