Interesting topic. I had a look at your outline, and one particular
thing I found missing was good instructions on what to include in a
bug report. From
<URL: http://wiki.debian.org/DebianEdu/HowTo/BugReports >, I find
this list very useful for people wanting to report bugs:
- What did you do just before things went wrong? As detailed as
possible, please, so that the developers and other testers are able
to recreate the error.
- What happened, including accurate notes of any error messages and
- What did you expect would happen? Why do you think what actually
happened was wrong?
- Include a copy of any relevant logfiles.
Especially the 'what did you expect' is important, as it often make it
possible to differentiate between software bugs, documentation bugs
and plan simple user expectation issues.