opensubscriber
   Find in this group all groups
 
Unknown more information…

d : dev@otrs.org 20 August 2010 • 5:05PM -0400

[dev] Fwd: Problem when creating new Stats
by Hugo Ferreira

REPLY TO AUTHOR
 
REPLY TO GROUP



Hello

I've OTRS 2.4.7 with ITSM modules in it. It's running under a MS Win2k3.

Everything's working smooth, been configuring ITSM Classes with no problem,
except this one:

I can run any predefined Stats but when I try to create a new one, the
browser shows me the 500 Internal Server Error error.

Looking at the error.log from apache i get:

[Wed Aug 18 09:52:08 2010] [error]  ERROR: OTRS-CGI-10 Perl: 5.10.0 OS:
MSWin32 Time: Wed Aug 18 09:52:08 2010, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error] , referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]  Message: Module
Kernel/System/ITSMConfigItem/XML/Type/User.pm not found!, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]  , referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]   Traceback (2332): , referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::System::ITSMConfigItem::XML::_LoadXMLTypeBackend (v1.17) Line: 560,
referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::System::ITSMConfigItem::XML::XMLStatsAttributeCreate (v1.17) Line:
93, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::System::Stats::Dynamic::ITSMConfigItem::_XMLAttributeAdd (v1.4)
Line: 197, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::System::Stats::Dynamic::ITSMConfigItem::GetObjectAttributes (v1.4)
Line: 158, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::System::Stats::GetStatsObjectAttributes (v1.3.2.2) Line: 2111,
referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::System::Stats::StatsGet (v1.3.2.2) Line: 262, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::System::Stats::GetStaticFiles (v1.3.2.2) Line: 2165, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::Modules::AgentStats::Run (v1.74.2.2) Line: 1138, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module:
Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]     Module: D:/OTRS/OTRS/bin/cgi-bin/
index.pl (v1.88) Line: 48, referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview
[Wed Aug 18 09:52:08 2010] [error]  , referer:
http://otrs.somedomain.com/otrs/index.pl?Action=AgentStats&Subaction=Overview

Any ideas of that could cause the problem?

Regards


--
Hugo Ferreira





--
Hugo Ferreira

Este email não foi escrito ao abrigo do novo Acordo Ortográfico.

Bookmark with:

Delicious   Digg   reddit   Facebook   StumbleUpon

opensubscriber is not affiliated with the authors of this message nor responsible for its content.