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d : dev@otrs.org 15 September 2010 • 5:00PM -0400

[dev] HTML-Body via SOAP
by Ing. Daniel Heiss

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Hi all,

We are using OTRS 2.4 and rpc.pl as interface with PHP SoapClient().
As storage modul we use Ticket::StorageModule: ArticleStorageFS, that means instead of saving in DB (article_plain, artichle_attachments, …) the tickets are stored in /opt/otrs/var/article/JAHR/MONAT/TAG/ARTICLEID.

Via SOAP/ArticleGET we only get the a_body text (plain) back.
Does anyone know a opportunity to get/fetch the HTML content (html body, attachments,..) via SOAP?

Many thanks and kind regards

Daniel Heiss
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