opensubscriber
   Find in this group all groups
 
Unknown more information…

d : dev@otrs.org 15 September 2010 • 5:20PM -0400

[dev] SOAP problem with emailadresses from/to
by Ing. Daniel Heiss

REPLY TO AUTHOR
 
REPLY TO GROUP



Hi all,

we have the problem that we receive the content of a_from and a_to with SOAP/TicketGET only without the text within the <>.
That means at SOAP output from a_from we are missing the email address for example.

We are using rpc.pl als interface witht PHP SoapClient().

Database output table Article:
+--------+---------------+----------------------------------------+------------------------------------------------+------------------------------------+
|id     |ticket_id      |a_from                                                 |a_to                                        |a_subject                      |
+--------+------------------+---------------------------------------------+---------------------------------------------------------------------------+
|323754 |253786         |6535                                           |                                             | Test via SOAP and PHP       |
|323768 |253786         |root <zphone@zpho...>           |"support@cnh...." <support@cnh....>| Helpdesk: Nummer 5865       |
+---------+---------------+--------------------------------+------------------------------------------------+------------------------------------+

SOAP-Output:
[s-gensym1002] => stdClass Object (
[Subject] => Test via SOAP and PHP
[CustomerID] => 6535
[To] =>
[From] => 6535
)

[s-gensym1004] => stdClass Object (
[Subject] => Helpdesk: Nummer 5865
[CustomerID] => 6535
[To] => "support@cnh...."
[From] => root
)


Now we tried the json.pl (Iphone interface) also and have the same issue.
Json.pl: ["To"]=> string(27) "helpdesk "
in OTRS und with offical Iphone app: To: "helpdesk <helpdesk@hall...>"

Does anyone have an idea or solution for us?

Many thanks and kind regards

Daniel Heiss
---------------------------------------------------------------------
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Bookmark with:

Delicious   Digg   reddit   Facebook   StumbleUpon

opensubscriber is not affiliated with the authors of this message nor responsible for its content.