Hallo, ich betreue gerade eine Anfrage an die irische ML.
Im folgenden die Antwort von ACER... _das_ ist frech.
(Der Versand kostet ca. doppelte des refunds)

_________ (Originaldokument als .doc)
       Infoteam
                  Unit M Eagle Road
             Langage Business Park
                                                                                                      
Plympton
                                                                                                      
Plymouth
                                                                                                    
PL7 5JY




Dear Acer Customer,

Following your conversation with the Acer Call Centre, please find the
enclosed document that we require to be completed / signed  and returned
together with :

Your Acer Computer
Microsoft O.S. CD’s only (exclude Norton Antivirus & software CD’s)
Copy of the sales invoice for your Acer product
(refund claim cannot  be  accepted  if  in  excess  of  30  days  from  
  the date of purchase of the Acer product).

These items will need to be returned to your local Acer Repair Centre (as
indicated by the Call Centre agent) in order to allow us to remove the Windows
Operating System and refund you for it. This will take no more than 3 working
days from the date we receive all the above.

Please be aware that shipment of the product to our repair centre and back to
you after the removal of windows will be at your own expense.

Please note that following the refund, any remaining software support on your
Acer warranty will be void.

Acer will refund you in accordance with the value of the Operating System
shipped with your Acer product.
Windows Vista Basic = £20.30
Windows Vista Premium = £33.95
Windows Vista Business= £47.54
Windows Vista Ultimate = £61.12


Should you have any questions, please do not hesitate to contact Acer and we
will be glad to assist.


Kind Regards,



Acer Technical Support



Please complete the following and return a copy with your computer.


First Name: ……………………………………………………
Surname: ……………………………………………………
House Name/Number:…………………………………………………
Street: ……………………………………………………
City: ……………………………………………………
Post/Zip Code: ……………………………………………………
Country: ……………………………………………………
Acer Product Serial Number:………………………………………….


I declare that as part of my conversation with my local Acer Call Centre (Case
ID Number ………..), I wish to be reimbursed in accordance with the relevant
Microsoft EULA for the Windows Operating System supplied with my Acer product.

I formally authorize Acer to remove from the Hard Disk Drive  the Operating
System  (The Hard Disk Drive will be given back to me empty); remove from the
machine the Microsoft COA (Certificate Of Authenticity) label; keep the
Operating System CD’s.

By signing this agreement, and in full accordance with the directions given to
me by Acer, I agree to the following:

I will ship or carry  the  product (at  my  own expense)  to  the  Acer Repair
Centre closest to me to allow Acer to remove  the  Windows Operating System.

I will ship together with the Acer product :

Microsoft O.S. CD’s only (exclude Norton Antivirus & software CD’s).
Copy of the sales invoice or receipt for the Acer product.
This form filled in and signed.

I shall not request any further software support from Acer.

I accept that until the items requested above are returned, I am not eligible
for any refund.

I agree that this request may be given to Microsoft and agree to hold Acer
harmless from any claims by third parties in the event that I have provided
any false information in this request.




…………………….. …………………………… …………………..
Signed Print Name Date

_____________
mfg
Thomas Jensch, Intern - Zurich office

--
http://fsfe.org | http://fellowship.fsfe.org
Your donation powers our work!   (http://fsfe.org/donate)

Free Software Foundation Europe e.V. is a German Verein registered
at the Registergericht Hamburg (VR 17030). Its president is
Karsten Gerloff.