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h : hlds@list.valvesoftware.com 25 October 2011 • 8:36AM -0400

Re: [hlds] Forum vs. email list
by James Botting

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Actually, no.
I probably wouldn't follow it in a Web browser. As it is everything
gets pinged straight to my phone.

On 25 Oct 2011, at 01:34, Fletcher Dunn <fletcherd@valv...> wrote:

>> I am honestly astounded by the amount of people who complain when
>> people ask for help on help forums or mailing lists. Not everyone
>> signs up and instantly reads everything, goes through all the
>> archives, or spends hours researching.
>
> I'd like to use this comment as a springboard for a discussion about the format of this list.
>
> I hear that a few years ago the idea of migrating the email list to a forum was kicked around.  However, at the time (is this still true today?) the users of the list didn't like the idea.  it is my understanding that most server admins prefer:
>
> 1.) Receiving push notifications.
> 2.) Viewing the list in their email client
>
> #1 seems like a really compelling advantage (especially for announcements), while #2 seems like a personal preference, and many people have the opposite preference.
>
> A forum has several compelling advantages:
>
> 1.) Easier to search and find answers to previously asked questions
> 2.) Easier to follow a thread of conversation.  (I personally find any email distribution list to become unreadable pretty much instantly, with all the >>>>'s and broken line breaks that everybody's mail clients and put everywhere.)
> 3.) Easier to modify your post if you notice a mistake or want to clarify something, rather than making a new post.
> 4.) Easier to delete or move posts if they are spam, rude, inappropriate, belong in the general TF2 SPUF forum, etc.
> 5.) Easier to ignore an entire thread that you are not interested in.
>
> Could there be some sort of forum + push notification that would satisfy what everybody wants?  This list exists to serve you guys, so I'm curious what everything thinks.  I *believe* most of the guys would find a forum format (perhaps with some push notification) more convenient.
>
> It would be good to get some opinions about how people prefer to consume the information on this list.
>
> Please chime in.
>
> Your humble servant,
> - Fletch
>
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