[itsm_br] Processo de coleta para formaÃ§Ã£o de KPIs

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11 January 2011 • 4:41AM -0500

[itsm_br] Processo de coleta para formaÃ§Ã£o de KPIs
by Ivan

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Pessoal, boa tarde!

Novo post sobre a importÃ¢ncia da coleta dos dados para a formaÃ§Ã£o dos KPIs. Leia no meu blog http://nfcon.wordpress.com/

Ivan

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