Kenneth Gonsalves wrote:
> On Tuesday 30 Dec 2008 11:58:16 pm Rony wrote:
>>> what was the information you were looking for?
>> Free Vista upgrade coupon validiation and license issues.
> shows they are good at marketing. Have you ever filed a bug report? What was
> the response?
Amazing thing is that, yes I filed a bug report. If a software crashes,
they have an automatic bug report that comes up. you have the option of
allowing it to go through (it shows what data is being sent) or not. I
have noticed that in most cases, immediately after the bug report is
sent, it links to the solution page (the link comes up in the window
where the bug report send button was). In other cases (new bugs), it
says it is now reported and you can check back later - a bud report code
comes with it. In most cases, after a month if you have the same bug /
crash report, the solution will be there.
Oh yes, they also have solutions / links for crashes in software other
than microsoft ones (ofcourse, if the vendor cooperates - and if the
software is certified for windows)
In addition, if you are member of the MSDN forum, there are
opportunities to report bugs and feature requests during the monthly
offline meetings and to the group leaders (they are called msdn regional
directors) who are in touch with microsoft product groups all the time.
Yes, I have reported some issued at times when I was active on MSDN
regarding excel, and it was taken into account in the next version.
Also, anyone having Office 2003 or Office 2007 will know they have a
customer survey module that runs form time to time asking people to tell
if there is any problem or any missing features, etc (I always disabled it).