On a second reading of that, I can see why you may be cautious.
My thoughts would be to talk to the vendors pointing out that you had
found for them a major fix for their product to work alongside
Coldfusion correctly. Also that you assisted them in solving the issue
by paying cost for their fix.
You were surprised that they had overlooked incorporating that fix
into their new version and could they give you an estimate on when
they would release the fix.
Yes, I have had a complete turnaround (A decision is only a decision
until new information comes along to confirm it or allow making a new
On 06/11/2007, Jeremy Coulter <vss@vss....> wrote:
> Hi All.
> We have a situation here at my day job, where we use a 3rd party vendor for
> our CMS product.
> We stumbled onto a problem some time back with the search functionality,
> where Coldfusion'd (which the CMS is based on) search basically threw a fit
> and died because our site was so big.
> The vendor then wrote a fix for us, and since it was neither our fault nor
> theirs, we agreed to pay for fix from them for their product at cost...fair
> enough, Coldfusion was the real problem.
> Anyway, we have recently upgraded to the latest version of their product,
> and now the custom search code does not work, and they waht to charge us for
> fixing the problem.
> Now, to my mind, when I do say a custom report and I change something in the
> exe and release a new version, and it breaks their custom report, its up to
> ME to fix it, and not for the customer to be charged for it.
> So in the ace with our CMS vendor, what doe people think? Am I right in
> thinking that it should not cost us anything because "they" essentually
> broke it and never tested our custom search etc. ?
> OR should we pay?
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