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o : otrs@otrs.org 15 October 2008 • 5:21PM -0400

[otrs] Subject wrapping problem OTRS 2.2.8
by Patric

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Hi all,

I have recently upgraded to OTRS 2.2.8 and have noticed that the subject
field gets wrapped at 75 characters.
One of my mail clients cannot handle the newline and drops the rest of
the subject.

Using Thunderbird I am able to see the entire subject, and if i view the
message source, I see that the message wraps at the closest space in
words around character 75.

I have tested this by creating a ticket with subject "1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9 0 ..." and confirmed that the subject wraps at 75
characters.

Is this a config setting that can be changed, or is it hard coded? I
cannot find anything specific to the subject.

Any help much appreciated.
Patric


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