At this point also let us know what is this survey module used for ?

2008/5/22 Shawn Beasley <shawn.beasley@otrs...>:

> Hi
>
> Craig Meirick wrote:
> > I have been looking for  an explanation to what the SLA and Service
> options do. I haven't
> > been successful in finding anything in the manual or on this list.
> >
> > I would like to be able to understand the full functionality of OTRS and
> these options have
> > been alluding me.
> >
> > Could anybody point me in the direction of an example of what these are
> used for and how to
> > go about using them? I have been successful in how to enable them using
> sysconfig and
> > found them in the admin module.
>
> The quick and dirtry
>
> SLAs are assigned Services
> Customers are assigned SLAs
>
> SLAs allow you to set queue independant escalation times
>
> They will overide any queue limitations on:
> First Respons
> Update
> Solution
>
> Usually are used to distinguish between customers (A, B, C) and thier
> respective response times. The one that brings the money gets the service
> :)
>
> Hope this helped!
>
> --
> Shawn Beasley
>
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Those that make the rule don't play the game!!